Returns & Exchanges
Returns & Exchanges
Our Commitment to Your Satisfaction
At Zenloura, we want you to be completely satisfied with your purchase. If for any reason you’re not, we’re here to help make the return or exchange process as smooth as possible.
Return Policy
- Eligibility: Items must be returned within 30 days of delivery, in their original condition, unused, and with all tags and packaging intact.
- Non-Returnable Items: Certain items cannot be returned, such as personalized products, final sale items, and gift cards.
- Return Shipping: Customers are responsible for return shipping costs. For damaged or defective items, please contact our customer service team for assistance.
- Refunds: Once your return is received and inspected, we’ll process your refund to the original payment method within 7–10 business days. Please note that shipping fees are non-refundable.
Exchange Policy
- Eligibility: We offer exchanges for items of the same value, subject to stock availability. Exchanges must be requested within 30 days of delivery.
- How to Request an Exchange: Contact our customer service team with your order number and details of the item you wish to exchange. We’ll guide you through the process and check item availability.
- Shipping Costs: The customer is responsible for shipping costs associated with sending the item back. For the exchanged item, we’ll cover the cost of shipping it to you.
How to Start a Return or Exchange
- Contact Us: Email our customer support team at [support email address] with your order number and reason for return or exchange.
- Prepare Your Item: Pack the item securely in its original packaging, including all paperwork, parts, and accessories.
- Ship Your Return: Once your return request is approved, ship the item back to the address provided by our team. We recommend using a trackable shipping service to ensure your item arrives safely.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery with photos and a description of the issue. We’ll arrange a replacement or refund at no additional cost to you.